Shipping

Shipping

Do you ship to my city and location?

*  Currently, we have shipping only within India. Even though we accept payment through International cards also, but they are only for shipping within India.

What is the estimated delivery time?

*  Products are typically dispatched within mentioned delivery time against every product.

*  All the products are transported and delivered using the Activeonline.in delivery network.

*  While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.

* For pre-orders, the estimated delivery time is 12 - 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.

Are there any shipping charges or any additional hidden charges?

*  Shipment charges depend on the products. Charges will be mentioned at the product page and also at the time of payment.. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.

How do I track my order?

*  Your order status is updated to you via emails or via SMS at every step. You can also track your order by clicking on the option Track Order that appears in the right hand side of our homepage. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 9748079948(10 AM - 8 PM) or drop us an email at support@activeonline.in . An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

What if I have received a damaged product?

*  We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number (+91 9748079948) or write to us at support@activeonline.in .

*  Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.